Privacy Policy

Welcome to Tanushree Collection, a luxury jewellery brand rooted in Malda, West Bengal, India. We have crafted this Privacy Policy to be transparent about the information we collect, how we use it, and the choices you have regarding your personal data.

By browsing our website or placing an order with us, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy. If you do not agree, please refrain from using our services.

To provide you with our luxury jewellery services, we may collect the following categories of information:

• Identity Data: Full name, title, date of birth (if provided)
• Contact Data: Email address, phone/WhatsApp number, billing and delivery address
• Transaction Data: Order details, purchase history, payment confirmations
• Technical Data: IP address, browser type, device information, cookies
• Communication Data: Messages sent via WhatsApp, email, or our contact form
• Marketing Data: Your preferences regarding promotional communications
• Video/Media Data: Unboxing videos submitted as part of refund or return requests

Your information is used solely for legitimate business purposes, including but not limited to:

• Processing and fulfilling your jewellery orders
• Communicating order confirmations, dispatch details, and delivery updates
• Verifying refund or return requests through submitted unboxing videos
• Providing customer support via WhatsApp or email
• Improving our website experience and product offerings
• Sending promotional content, if you have opted in
• Complying with applicable Indian laws and regulations

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These small data files allow us to remember your preferences, analyse traffic patterns, and deliver a seamless shopping journey.

Types of cookies we use:

• Essential Cookies: Required for core site functionality
• Analytical Cookies: Help us understand visitor behaviour (e.g., Google Analytics)
• Preference Cookies: Remember your settings and choices

You may disable cookies through your browser settings; however, this may affect certain website functionalities.

We may share your information with trusted service providers who assist us in operating our business. These include:

• Courier and logistics partners (for order delivery)
• Payment gateway processors (for secure transactions)
• Technology platforms for website hosting and analytics

All third-party partners are obligated to maintain confidentiality and may not use your data for any other purpose. We are not responsible for the independent privacy practices of these external parties.

We may also disclose information when required by law, court order, or government authority in accordance with Indian legal provisions.

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. While we strive to maintain the highest standards of security, no method of transmission over the internet is 100% secure.

We encourage you to use strong passwords, avoid sharing your login details, and contact us immediately if you suspect any unauthorised use of your account.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law. Specifically:

• Order and transaction records are retained for a minimum of 3 years for accounting and legal compliance
• Customer support communications are retained for 1 year
• Unboxing videos submitted for refund/return purposes are retained for the duration of the dispute resolution
• Marketing preferences are retained until you opt out

Under applicable data protection principles, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant authority

To exercise any of these rights, please contact us at hello@tanushreecollection.com.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will promptly delete such information.

Tanushree Collection reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the revised policy.

For any questions, concerns, or privacy-related inquiries, please reach out to us at hello@tanushreecollection.com or via WhatsApp at +918145739629.